Shipping Charges
Please be assured that we only charge you actual postage. Any overage paid will be refunded at the time your order is shipped. For orders under $20, I may send an invoice for insufficient postage charged.
Return policy
Our policy for returns and refunds may be found at the bottom of each page.
Sorry, we do not ship outside the United States.
General Shipping Info
We normally ship orders the same day if possible, if not, then the next working day.
This site has a no-frills shipping cart, and as such, shipping charges are calculated at a flat rate based on the total amount. It is calculated automatically as you shop, based on how much you order and adjusts automatically once you reach a certain amount. Excess shipping amounts will be refunded to you when the order is processed for shipping.
Example - you order 1 lb of Apoxie Sculpt OR you order 2 or 3 lightweight burs. Both have similar dollar amounts. The rate charged is often too little for heavy packages but just as often it is too high for lightweight packages. Lightweight shipments will get a partial refund.
It's not our intent to make money on processing and shipping so refunding any excess is the only way we can handle the excessive charges you might incur if you are ordering lightweight items. The shopping cart doesn't know whether the items are lightweight or heavy.
For orders under $20, I may invoice for the remainder of the shipping cost.
Incorrect Addresses
Please let me know if you want your package shipped to an address other than the one provided by paypal (usually your business address where credit card bills are sent.) I know many people have summer and winter addresses and I want to make sure your package goes to the correct location. If the address is incorrect because of your oversight, you will be responsible for any additional shipping charges on items returned by the Post Office.
Delivery Confirmation/Tracking
I use USPS delivery confirmation and tracking on shipments. Look for an emailed shipping notice when the package has been sent. Please be sure your email address and shipping address are registered correctly with PayPal if you move or change your address.
Returns
Items returned for refund or replacement must be within 30 days of purchase, in original condition; the cost of shipping is not refunded, only the cost of the product. There is a $5 restocking charge.
International Shipments
We do not ship outside the USA.
New at Arizona Gourds:
Welcome! There are so many fun things to do with gourds, from carving, painting, inlays, coiling with basketry materials, making musical instruments, gourd lamps, birdhouses and more. I'm adding new products to the site to reflect this versatility. I will be adding a search button to make locating items easier. If you're looking for something and can't find it on the site, please call, text or email me. If you want to stay informed about new products, enter your email address (above, left) to subscribe to the monthly newsletter.
Most recently added are the Pine Needles and accessories, Acrylic Lamp Beads and associated supplies and tools. Heishi Bead strands are back in stock!
If you have product questions or suggestions, please email them to [email protected], call or text me at 319 855-9665.
Thank you and I look forward to hearing from you!
Terri
