Shipping Charges
Please be assured that we only charge you actual postage. Any overage paid will be refunded at the time your order is shipped. For orders under $20, I may send an invoice for insufficient postage charged.
Return policy
Our policy for returns and refunds may be found at the bottom of each page.
Sorry, we do not ship outside the United States.
General Shipping Info
We normally ship orders the same day if possible, if not, then the next working day.
This site has a no-frills shipping cart, and as such, shipping charges are calculated at a flat rate based on the total amount. Shipping charges are calculated at a flat rate based on the total amount of your order. It is calculated automatically as you shop, based on how much you order and adjusts automatically once you reach a certain amount. Excess shipping amounts will be refunded to you when the order is processed for shipping.
Example - you order 4 lb of Apoxie Sculpt OR you order 2 or 3 lightweight burs. Both have similar dollar amounts. The rate charged is often too little for heavy packages but just as often it is too high for lightweight packages. Lightweight shipments will get a partial refund.
It's not our intent to make money on processing and shipping so refunding any excess is the only way we can handle the excessive charges you might incur if you are ordering lightweight items. The shopping cart doesn't know whether the items are lightweight or heavy.
For orders under $20, I may invoice for the remainder of the shipping cost.
Incorrect Addresses
Please let me know if you want your package shipped to an address other than the one provided by paypal (usually your business address where credit card bills are sent.) I know many people have summer and winter addresses and I want to make sure your package goes to the correct location. If the address is incorrect because of your oversight, you will be responsible for any additional shipping charges on items returned by the Post Office.
Delivery Confirmation/Tracking
I use USPS delivery confirmation and tracking on shipments. Look for an emailed shipping notice when the package has been sent. Please be sure your email address and shipping address are registered correctly with PayPal if you move or change your address.
Returns
Items returned for refund or replacement must be within 30 days of purchase, in original condition; the cost of shipping is not refunded, only the cost of the product. There is a $5 restocking charge.
International Shipments
We do not ship outside the USA.
New at Arizona Gourds:
I'm Terri Summer; an artist creating flutes, stained glass, gourd work and beaded creations. I'm also the new owner of Arizona Gourds. I'm excited to add some of new products to the site: I've just added Apoxie Paste, Thunder Gourd Springs, Synthetic Drum Heads and 3/8" rawhide by the yard for drum making.
I
Last month's additions: PyroPaper translucent pyrography paper. It is compatible with both lazer and inkjet printers, dries quickly and leaves no residue. Also new last month;
Ranger's Tim Holtz® Alcohol Inks, Creative Woodburner, MicroPro Champion Deluxe carving set, Cowrie Shells from Kenya and... Ammonites are back in stock!
Thank you and I look forward to hearing from you!
Terri
